Shipping & Returns
SPECIAL SHIPPING NOTICE
Please note there may be a delay in processing and shipping online orders during the months of October and November. We apologize for any inconvenience this may cause and greatly appreciate your patience. For questions, please contact Customer Service at 888-720-7467. Thank you!
Your merchandise order will ship within 1-5 business days from our distribution center in Indianapolis, Indiana. Standard ground delivery is an additional 1-8 business days in transit from the ship date. Ground shipments may be shipped by FedEx or the USPS. You may select expedited delivery of 3 Day Select, Second Day Air or Next Day Air during checkout. With these selections, in-stock merchandise will ship the same day with a FedEx delivery guarantee. All orders placed after 2:00 p.m. Eastern Time will be processed the following business day. Shipping charges are calculated based on real-time FedEx rates. Saturday and Sunday are not recognized as business days according to FedEx guidelines.
Special Shipping Notice:
During the months of October and November there may be delays in processing and shipping online orders.
Special Order Items:
These products ship from a third party. Product may take 1-6 weeks to ship from the vendor.
We have partnered with a third party to service our international customers.
Once you have created your shopping Cart, choose the "Are you outside the U.S. ?" button. You will then be automatically transferred to a page where you will be provided with international shipping costs as well as duties and taxes for your shipment.
Upon completion of your order, your credit card will be charged for the entire purchase. We will ship the goods to the third party distribution facility where they will process the order and transport the goods to your international address. There are no additional fees or registration processes with this service.
We have a 30-Day Hassle Free Return Policy and our goal is to make your return simple and easy. We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we want to fix it. Simply return the form included with your package along with any item from your order in original condition (with tags) for a refund or exchange. If returning defectively manufactured merchandise, please contact our customer service team to arrange for the return/exchange.
Note: To receive an exchanged item more quickly, return your item(s) for a refund and place a new order today. You will be responsible for shipping fees associated with the return/exchange. The method of shipping the item(s) back to us is your choice; we recommend you receive a tracking number when returning your package to ensure proof of delivery. Please note there will be an additional shipping charge for the new package if you request an exchange. It will take 2-10 business days from the date received for the refund to appear on your credit card statement. If requesting an exchange, it may take up to 10 business days for your new order to ship.
Please send domestic returns to: MainGate Inc., ATTN: Returns, 7900 Rockville Road, Indianapolis IN 46214. International returns must refer to the section above. Personalized and collectible items are non-refundable and cannot be returned or exchanged.
- Product may be returned in method of your choice at your expense. We recommend insuring the package and using a service that can provide tracking information to ensure successful delivery. We are not responsible for lost returns.
- At your request we will issue a prepaid shipping label. The return shipping fees will be deducted from the amount of your return (shipping fee will be quoted over the phone when requesting the return label. By accepting the prepaid return label, if we determine at our sole discretion that the merchandise you return is not eligible for return or exchange, you authorize us to charge the return shipping cost to your original payment source.
- If you are returning manufacturer defective merchandise, we will pay the cost of return shipping only if you use the postage prepaid return label. If you choose to use your own shipping method, we will not reimburse shipping cost.
- All returned merchandise is subject to quality inspection. We will not accept worn/damaged merchandise for exchange or refund. If items are returned in unacceptable condition, they will be returned back to you at your expense.
- The original shipping cost will not be refunded upon returning your item.
- NOTE: CDs, DVDs or other electronic media may only be returned if in the original unopened package. Undergarments are non-returnable.
- Due to the collectible nature and high value of Personalized Jerseys, Memorabilia and Auction categories, these items are non-returnable. All sales are final.
- For PBRewards Fan Packages, the entire package must be returned. Level Assignments will be reversed upon completion of return processing. PBRewards Points may not be returned or refunded for any reason. Any fan that wishes to return the physical merchandise will be refunded the value of the package, less the value of the points, as described below:
o $37.50 for PBRewards Platinum Package
o $17.50 for PBRewards Gold Package
o $7.50 for PBRewards Silver Package
- NO RETURNS / EXCHANGES AFTER 30 DAYS OF RECEIPT OF MERCHANDISE.